Privacy Policy

Introduction

At SoonaPay, we recognize the importance of your privacy and are fully committed to protecting your personal data. This Privacy Policy ("Policy") explains how we collect, use, protect, and share your personal data when you use our platform and services. This Policy is an integral part of SoonaPay's Terms and Conditions. By accessing or using our platform, you agree to comply with this Policy. If you disagree with any part of this Policy, please immediately refrain from using our services.

We are committed to complying with the highest legal standards, including the General Data Protection Regulation (GDPR) in the European Union and local data protection laws in the United Kingdom. This Policy is periodically updated to ensure compliance with the latest legal and technical requirements.

Policy Scope

This Policy applies to all personal data we collect from you as part of your use of SoonaPay services, whether through our website, application, or other communication channels. This includes information you provide directly, such as registration and transaction data, as well as information we collect automatically, such as browsing and platform usage data.

Data We Collect

We collect various types of personal data to provide our services effectively, including:

  • Basic Data: Full name, date of birth, nationality.
  • Identity Data: Passport, driver's license, or other official identification documents.
  • Contact Data: Email address, phone number, physical address.
  • Financial Data: Bank account details, credit card information (if available), and transaction records.
  • Browsing Data: IP address, browser type, operating system, and device details.
  • Usage Data: Pages visited, time and duration of visit, and service usage patterns.

How We Use Your Data

We use the data we collect for the following purposes:

  • Processing Transactions: Handling financial transfers and payments.
  • Identity Verification: Implementing "Know Your Customer" (KYC) and "Anti-Money Laundering" (AML) procedures.
  • Service Improvement: Analyzing usage patterns to develop and enhance our platform.
  • Customer Support: Responding to your inquiries and resolving technical issues.
  • Legal Compliance: Meeting regulatory and legal requirements.
  • Marketing: Sending promotional offers and newsletters (with your consent).

Data Protection and Security

We rely on the latest technologies and security measures to protect your personal data from unauthorized access, modification, disclosure, or destruction. Our security measures include:

  • Encryption: Using advanced encryption protocols like (SSL/TLS) to protect data during transmission.
  • Firewalls: Protecting servers from cyber attacks.
  • Restricted Access: Limiting data access to authorized personnel only.
  • Periodic Review: Conducting regular security audits to ensure the effectiveness of protection measures.

Data Sharing

We do not sell or rent your personal data to third parties for marketing purposes. However, we may share your data in the following cases:

  • Legal Compliance: When data is requested by regulatory authorities or law enforcement.
  • Trusted Partners: With service providers working on our behalf (e.g., payment or hosting companies), ensuring they adhere to the same privacy standards.
  • Merger or Acquisition: In case of a transfer of SoonaPay ownership to another entity.

User Rights

As part of our commitment to protecting your privacy, we grant you specific rights regarding your personal data, including:

  • Right to Access: You can request a copy of the data we hold about you.
  • Right to Rectification: You can update or correct any inaccurate information.
  • Right to Erasure: You can request deletion of your data, subject to legal requirements.
  • Right to Object: You can object to the use of your data for specific purposes, such as marketing.
  • Right to Data Portability: You can request the transfer of your data to another party.

To exercise any of these rights, please contact us via email or available support channels.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal obligations. After this period, the data is securely and effectively deleted.

Policy Modifications

We reserve the right to update this Policy at any time to reflect changes in our practices or legal requirements. You will be notified of any significant changes via email or platform notifications. Your continued use of our services after modifications constitutes acceptance of the updated Policy.

Contact Us

For privacy-related inquiries, please contact us via email as mentioned on our Contact Page.